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Printer not connecting to HP Instant Ink

HP Recommended
DEL Inspiron 173000

I am reguistered with INSTANT INK since 2017 and until now, have never had a problem. I replaced my old laptop a few mlonths ago and since then, INSTANT INK has failed to link to my printer (not sure if or why this should happen when I repolaced my laptop - perhaps a coincidence?). I have not received any ink for over two month and now desoaratgley need to repace my i k Cartridges. It is imossible to get a 'human' to talk to on HP site and the automated 'assistant' does not acknowledfge this problem. Can anyone suggest a silution pleaase. FYI. (i) I have a HP printer; (ii) it works fine and will print wirfelessly; (iii) it connects to the internet; (iv) no 'error' messages.

Thanks 

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HP Support Agent
HP Support Agent
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HP Recommended

@FirstWelshman, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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