cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
New member
1 0 0 0
Message 1 of 3
272
Flag Post

Solved!

Printer not printing black ink

HP Recommended
HP Photosmart 5520

My printer won't print black ink, even with a new ink cartridge. My printer says Printer Failure 0xc19a0013. "There is a problem with your printer or ink system. Turn the printer off, then on. If you continue to get this message, contact HP."

It still doesn't work.

 

2 REPLIES 2
Level 19
Level 19
88,646 88,532 11,315 24,305
Message 2 of 3
Flag Post
HP Recommended

@Dekshunari 

 

Please use the following instructions to fix

 

   https://support.hp.com/lt-en/document/c03955472

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

New member
1 1 0 2
Message 3 of 3
Flag Post
HP Recommended

I have gone through ALL of the steps listed, several times. I have a new black ink cartridge and it still will not print black. Is there a fix? I don't want to buy another ink cartridge and then it not work and need to buy another printer.

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation