Showing results for 
Search instead for 
Did you mean: 
Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
New member
1 0 0 0
Message 1 of 3
Flag Post


Printer not printing black ink

HP Recommended
HP Photosmart 5520

My printer won't print black ink, even with a new ink cartridge. My printer says Printer Failure 0xc19a0013. "There is a problem with your printer or ink system. Turn the printer off, then on. If you continue to get this message, contact HP."

It still doesn't work.


Level 19
Level 19
88,646 88,532 11,315 24,305
Message 2 of 3
Flag Post
HP Recommended



Please use the following instructions to fix



**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

New member
1 1 0 2
Message 3 of 3
Flag Post
HP Recommended

I have gone through ALL of the steps listed, several times. I have a new black ink cartridge and it still will not print black. Is there a fix? I don't want to buy another ink cartridge and then it not work and need to buy another printer.

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation