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Denise38
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Message 1 of 2
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Printer not printing in color

My printer currently will not print in color. Is there a setting for this? I have selected color when printing. I had a billing issue with a compromised card that has been resolved. Is it possible the account was not re-activated? OR Is it possible my color ink cartridge is not working. It was recently installed.  I am a Special Ed. teacher and I need to be able to print things in color. Any

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HP Support Agent
HP Support Agent
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Message 2 of 2
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Printer not printing in color

@Denise38, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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