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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
dmode101
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Printer not printing

HP Recommended
HP Office Jet Pro 6968
Microsoft Windows 7 (32-bit)

So my printer ran out of ink.  I replaced it with an HP ink cartridge and now it acts like it's printing, making all the sounds and the paper comes out when it's done, but nothing is on it.  I've tried putting in the cartridge again, turning it off and off, running maintenance tests....please help.

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TEJ1602
HP Support Agent
HP Support Agent
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 @dmode101, Welcome to HP Support Community!

 

I'd suggest you follow the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues to resolve the issue.

 

If the printer is enrolled in HP Instant Ink, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

TEJ1602
I am an HP Employee

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