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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
AriV3
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Solved!

Printer not printing

HP Recommended
HP OfficeJet 3830

My printer will not print, no matter what I try. The control panel presents me with “cannot print” And will not give me any reasons

3 REPLIES 3
Kumar0307
HP Support Agent
HP Support Agent
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Hi @AriV3

Welcome to the HP Support Community. To assist you better, I would like to know:

  • Which device are you using to print?
  • How is the printer connected?
  • Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Also, Print a Print Quality Diagnostic page

  1. On the printer control panel, swipe the display to the left, and then touch Setup.

  2. Touch Tools, and then touch Print Quality Report.

If the printer is able to make a copy and print the test page, it means the hardware of the printer is working fine.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Retiredsec-8
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My printer is a Hp Officejet 4650 and my warranty has expired.

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Jay_G24
HP Support Agent
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Hi @Retiredsec-8

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

1) Are you able to make copies using the printer?

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

3)What device are you using the printer with, a Windows computer, Mac, Android, or an iPhone?

4)How is the printer connected to the device USB or wireless?

5)Are you receiving any error messages?

 

Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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