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12-27-2022 04:59 AM
Welcome to HP Support Community.
Thank you for posting your query. I will be glad to help you.
To understand the issue and help you, please get back to me with the details listed below:
- Let me know if this printer is subscribed to instant ink.
- Operating system installed on the computer connected to the unit.
- Connection method - USB, physical LAN, or wireless?
- If possible, get back to us with the snapshot of the error message.
Take care and have a great day ahead.