Good morning! I recently purchased a black ink cartridge from a near by target. I came home inserted the ink cartridge as I normally would, but my printer kept saying there was an error with ink cartridge and i had to re-insert again. So I did, thinking I might have not done it correctly. Once again, my printer gave me the same error. I referred to HP virtual assistance, which suggested for me to turn off printer. Unplug from power circuit, turn on printer, still nothing. I also tried cleaning ink cartridge with slightly damp fabric, as suggested by virtual assistant, nothing. I'm afraid of doing/trying anything else with some type of guidance, wouldn't want to end up without a functioning printer either. If anyone has came across this issue, that could potentially fixed the issues. I would really appreciate it, since I wasn't able to get through to customer service rep.
Welcome to the HP Support Community. I'd be happy to assist you.
To assist you better, what model printer are you using?
Which ink cartridge is indicated in the error?
This printer supports printing in single-cartridge mode. Try removing the defective ink cartridge and print with the other one to check if that works.
Keep me posted.
KUMAR0307 I am an HP Employee
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