Printer not working with new ink cartrige

[Grock123]

purchased new ink cartridge for my  HP OfficeJet Pro 6978 .

It printed 1 page then the printer stopped printing anything , from any source.

[Raj_05]

Hi @Grock123,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet Pro 6978 stopped printing after changing the ink cartridge, here are some troubleshooting steps you can try.

Check Cartridge Installation:

• Ensure the new ink cartridges are installed correctly. Remove and reinsert them, making sure they click into place.

Verify Ink Cartridge Protection Tape Removal:

• Make sure that any protective tape or plastic covering the ink cartridges has been removed.

Clean Printhead:

• Access the printer's maintenance settings through the control panel and select the option to clean the printhead. This can help resolve issues with the print quality and printing process.

Check for Error Messages:

• Look for any error messages or blinking lights on the printer. Refer to the user manual or HP support website for specific error code explanations and solutions.

Print a Test Page:

• Try printing a test page from the printer’s menu to see if it will print anything. This can help diagnose if the issue is with the printer or the specific document you’re trying to print.

Update Printer Firmware:

• Check if there is any firmware update available for your printer. Sometimes updates can fix bugs or compatibility issues.

Power Cycle the Printer:

• Turn off the printer, unplug it from the power source, wait for about 60 seconds, then plug it back in and turn it on.

Check Printer Connections:

• Ensure that the printer is properly connected to your computer or network. If you’re using a wireless connection, verify that the printer is connected to the same network as your computer.

Reinstall Printer Drivers:

• Uninstall and then reinstall the printer drivers on your computer to ensure there are no driver-related issues.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support