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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Jml860
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Printer not working

HP Recommended
HP Officejet 574o
iOS

When I try to print anything even coping an existing document. I get a Non-error error message. It simple puts up the message on the printer screen, “Cannot Print. Contact www.hpinstantink.com”.   It doesn’t give me any indication to the nature of the problem. When I log onto the website and sign in to my account there is no indication to the nature of the problem.

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Kumar0307
HP Support Agent
HP Support Agent
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@Jml860, Welcome to the HP Support Community!

 

I understand you are not able to print or make a copy on the printer due to the error. 

  • Is the printer enrolled in Instant Ink?
  • If yes, make sure the printer is connected to the internet and you are using HP Instant Ink cartridges in the printer.

Restart the printer and check for the error. If the error persists, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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