• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎09-08-2023 12:08 PM - last edited on ‎09-10-2023 01:22 PM by Moderator

HP Recommended
Product: HP ENVY 6452e All-in-One Printer

HP Instant Ink tells me to leave my printer turned on and online all the time so it can monitor my ink usage, but the user manual (and common sense?) says to leave it off to keep the cartridges from drying out. Which is better, do you think?

Thanks!!

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-10-2023 08:31 PM

HP Recommended

Hi @peteg01,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

That's correct. The printer should be always on and online to monitor ink levels when you are enrolled and using instant ink cartridges. This will help ship the cartridges in time when the ink is depleting or low.

 

Keeping the Print off from drying cartridges is when you are not using Instant ink cartridges and the printer is not in use for months or more. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎09-10-2023 08:31 PM

HP Recommended

Hi @peteg01,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

That's correct. The printer should be always on and online to monitor ink levels when you are enrolled and using instant ink cartridges. This will help ship the cartridges in time when the ink is depleting or low.

 

Keeping the Print off from drying cartridges is when you are not using Instant ink cartridges and the printer is not in use for months or more. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.