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‎07-02-2023 02:40 AM

HP Recommended
Operating System: Microsoft Windows 11

Hi I bought an ex display printer from an Amazon seller. It’s all working perfectly but it was previously registered to someone else’s account so I can’t link it to instant ink. Is there a way to reset it? The model is HP envy 6020e 

4 people had the same question
1 REPLY 1

‎07-04-2023 09:21 AM

HP Recommended

@ClaireDF 

 

Welcome to the HP support community.

 

I understand that you want to register the printer under your instant account. I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

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