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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Snoozoons
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Message 1 of 2
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Printer prints without any prompting and it's going against my Instant Ink Subscription Page Count

HP Recommended
HP ENVY Photo 7855 All-in-One Printer
Microsoft Windows 10 (64-bit)

1. Every now and then my printer automatically prints without anyone prompting for it to print. For instance, in the middle of last night, my printer which uses the Instant Ink program printed out 20 pages of something and nobody was printing anything. I canceled it but then it decides to print out another 20 pages of the same thing this morning,

 

  • How do I stop my printer from automatically printing without a prompt? It's a waste of my paper and ink and money.


2. I have a like-hate relationship with the Instant Ink Subscriptions. it's based on page count and I shouldn't have to pay for a service depending on how much of my own paper is/was used especially for something I didn't authorize to print. I mean a blank page could come out and it would count. However, I like the idea of the printer diagnostics and how Ink Levels can be detected, and ink is automatically renewed. 

 

  • I get that this how it works and if I don't like then I don't have to use this service but why can't Instant Ink have a subscription option where it is based on Ink Levels and not Page Count? Who do I complain to that would care and actually take this into consideration?
1 REPLY 1
KrazyToad
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Message 2 of 2
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HP Recommended

@Snoozoons

 

@Boltou

 

Welcome to HP Support Community


I understand your concerns

 

Please contact HP Instant Ink in your region and they should be able to sort out this concern of yours

 

https://instantink.hpconnected.com/

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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