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Sienna2 Honor Student
Honor Student
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Message 1 of 2
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Printer problem

HP Envy 5032
Microsoft Windows 10 (64-bit)

Setting up brand new computer getting message only one set of instant ink ready cartridges can be used in a printer.  Remove and replace with other cartridges.  What should I do

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HP Support Agent
HP Support Agent
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Printer problem

@Sienna2, Welcome to HP Support Community!

 

What is the exact error message on the printer?

Is the printer already enrolled in the HP Instant Ink program?

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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