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‎01-02-2023 12:14 PM - last edited on ‎01-02-2023 01:48 PM by Retired

HP Recommended
Product: HP ENVY 5055 All-in-One Printer

My printer is displaying that my Cartridge cannot be used until it is enrolled in HP Instant Ink. I have gone to my account and tried all the steps to refresh, including turning off the printer and wifi, but my account is saying that is unable to connect to my printer. My printer also does nothing when I push any of the buttons on the screen. What are my next steps? 

2 REPLIES 2

‎01-05-2023 06:01 AM

HP Recommended

Hi @why50,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Please follow the steps from this document here. 

If the above details do not help, I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

 

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

 

I hope this helps resolve this issue completely,

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

Nal_NR-Moderator
I am an HP Employee

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‎01-07-2023 06:04 AM

HP Recommended

Hi @why50,

 

We did not hear from you. If you need further assistance, feel free to reach out to us.

Nal_NR-Moderator
I am an HP Employee

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