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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
SAMNL123
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Message 1 of 2
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Printer says Ink Error Message

HP Recommended
K7G21B
Microsoft Windows 10 in S Mode

I have HP ENVY Photo 6220, serial number = [Personal Information Removed]. Product number:K7G21B

I have subscribed for instaink 4.99 euro per month plan. Now my printer is asking to replace the ink (as error message). HP dint send me the ink & the online chat support doesnt help in this matter.  How to get the new ink cartridges ? Now I am getting the error on printer to check the Ink.

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Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @SAMNL123,

 

I'd like to help!

 

As per the last update from your printer,  you have over 50% ink in the COLOR cartridge this was the reason the replacement cartridge was not sent yet.

Since the color cartridge is in an error state, please try cleaning the electrical contacts on the cartridge and update printer firmware.

 

To update the printer's firmware, refer - HP Printers - Updating or Upgrading Printer Firmware 

 

 Clean the electrical contacts

Remove the cartridge indicated by the error message, clean the electrical contacts, and then reinsert the cartridge in its color-coded slot.

  1. Turn the printer on.

  2. Open the door to access the cartridges.

  3. Wait until the carriage stops moving before you continue.

  4. Remove the cartridge indicated in the error message from its slot, holding it by its side.

       CAUTION: 

    Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

  5. Remove any protective tape that still might be on the contacts.

       CAUTION: 

    Do not touch or try to remove the copper electrical strip.

    Remove the plastic tape and do not touch the contacts or ink nozzles

  6. Lightly dampen a lint-free cloth with distilled water, and then clean only the copper-colored contacts on the cartridge.

    Cleaning the copper-colored contacts on the cartridge

  7. Lightly dampen a lint-free cloth with distilled water, and then clean the electrical contacts in the carriage, located inside the printer.

    The carriage contacts

  8. Wait 10 minutes for the contacts to dry.

  9. Reinsert the cartridge.

    • Insert the black cartridge into the right slot.

    • Insert the tri-color cartridge into the left slot.

  10. Repeat these steps for the other cartridge, if necessary.

  11. Close the cartridge access door.

  12. If the error persists, repeat the previous steps to clean the cartridge and carriage contacts a second time.

  13. Check for the error message.

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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