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‎07-25-2022 11:07 AM - last edited on ‎07-25-2022 11:13 AM by Moderator

HP Recommended
Product: HP OfficeJet 5255 All-in-One Printer
Operating System: Microsoft Windows 11

Printer says cartridges aren't enrolled in Instant Ink, but they are. HP shows my printer is online, but Instant Ink can't contact it. Something's broken at the HP end. I think they have MAJOR issues with Instant Ink. I can't even contact a live agent. Is anyone else having this problem?

2 people had the same question
5 REPLIES 5

‎08-01-2022 10:59 AM

HP Recommended

@JampaKing

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Let's remove and add web services:

 

To remove Web Services using the printer control panel 1. On the printer control panel display, from the Home screen, touch (HP ePrint), and then touch (Web Services Settings). 2. Touch Remove Web Services.

 

To set up Web Services using the printer control panel 1. On the printer control panel display, from the Home screen, touch ( Setup ). 2. Touch Web Services . 3. Touch Yes to accept the Web Services terms of setup. 4. The printer will automatically check updates and set up Web Services. 5. Touch OK when you see Web Services have been set up successfully. 6. When the printer is connected to the server, the printer prints an information page, and shows Web Services Summary on the screen.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No

‎08-01-2022 03:03 PM

HP Recommended

Thanks so much for your helpful reply, Betty0610! I'd like to say that was all it took, but I had tried enabling web services on my own, yet still couldn't get the cartridges and Instant Ink website to be in sync. It took a call to tech support to get it resolved. They took over my system from their remote location and got everything set up correctly. It wasn't anything I could have done by myself. To any others experiencing this problem and at their wit's end trying to fix it, I suggest this as the last (and best and only) solution. I was very frustrated, but my faith in HP was restored after this call. Thanks again. 

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‎08-01-2022 03:30 PM

HP Recommended

I'm having the 3exact same issue and it very frustrating. 

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‎08-03-2022 04:48 AM

HP Recommended

@JampaKing

 

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

Give us some reinforcement by clicking the Accepted Solution button on my public post, that'll help us and others see that we've got the answers and did reply to you!

 

Thanks!

 

Have a nice day and stay safe!:)


I am an HP Employee

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‎08-03-2022 04:49 AM

HP Recommended

@April1231

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Which Printer do you have?

 

Let us know 🙂

 

Thanks!


I am an HP Employee

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