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11-29-2022 01:31 PM - last edited on 11-29-2022 02:26 PM by RodrigoB
The printer is connected to my home internet network and prints fine wirelessly from my PC and phone both. However, the printer is telling me it is not connected to the internet, and that it can't support Instant Ink if it is not connected. It is threatening to block my printing if I don't connect it. But it is already connected to my wifi network.
11-29-2022 02:16 PM
Welcome to the HP Community Forum.
It's not your local network -- it's Web Services that connects the printer to the Internet.
True - if the printer cannot connect to the Instant Ink service, at some point, it will stop printing.
Your faster option is to contact Instant Ink Support and ask what can be done.
Please contact HP Instant Ink Support during business days and hours available in your region.
You may choose to wait here in the HP Community for an agent to find and respond to your question.
When necessary, Agents can access private information.
Waiting is not always faster – our Community is not HP Instant Ink Support – Waiting generally works.
Things that are Instant Ink
Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<
Contact Instant Ink Support from within your Instant Ink Account
Instant Ink Support >> HP Instant Ink Support
Instant Ink Support Website – Read…
Not your home site? Click the Flag to change to your region.
Scroll down – As available in your region, look for contact number on the webpage.
Examples of the Terms of Service Contract for various regions
NOTE: Terms of Service Document includes phone contact information
Lots of information – Instant Ink
Start here: Get HP Instant Ink Support
- Your ink - including sections Where is my ink or toner? / Why are my cartridges so big?
- Your HP Instant Ink account – including Section Manage your account when you replace your printer
- Your printer connections
Scroll to bottom of web page >> Section – Details -- Documents
How does it work? Details / Plans / TKB / Cancel Information
Check through the Website FAQ
TKB article contributed by HP JessikaV
TKB Article contributed by HP JillSa
Scroll down to the FAQ – READ Everything
What is an HP Instant Ink Platinum subscription?
HP Instant Ink Platinum is a printer subscription program with an all-inclusive monthly payment. This payment includes the printer, 24/7 hardware support, next-business-day replacement warranty, and CarbonNeutral usage certification. The subscription also includes a new printer every two years.
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12-21-2022 02:13 AM
Make sure your router is on and connected to the internet. If you have another device on the same router, make sure it can connect to the internet. If the router is not connected to the internet, contact your network service provider. Check the printer connection to the router.