Printer says not enrolled in Instant Ink

[emmalev2]

Here is my issue, HP smart shows I cannot use my printer because I am not enrolled in HP instant ink. I check my account and I am properly enrolled and have been paying for it. On my account it says the printer is enrolled but not connected to wifi, HP smart shows I am connected to the network properly. I reset my network settings and reconnected, same issue. I spent 3 hours trying to trouble shoot this with no luck. Not sure what else to do. 

[Hawks_Eye]

Hi @emmalev2 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

I understand it can be frustrating when such errors are displayed when the account has no issues.

Please try the steps below and let me know if this helps:

Sign into your Instant Ink account:

Instant Ink for Home / Home Office: Sign into your Instant Ink account

Click Overview or Printers and check the printer status:

Ready to print : Turn the printer off and back on. If the error message goes away, you can stop troubleshooting.

Not ready to print :

Click the refresh button .

Click the browser reload button to reload the account web page.

Repeat up to five times, until the status changes to Ready to print.

Make sure your connection is compatible with Instant Ink.

Public or guest networks, like those used in colleges, hotels, or coffee shops, are not compatible.

A USB connection to a computer does not work if it is the printer’s only connection. Connect the printer directly to the internet by Wi-Fi or ethernet to use Instant Ink.

Make sure your router is on and connected to the internet.

Use a mobile device or PC on the same network to check the internet connection.

If you cannot connect to the internet through your network, turn the router off and back on.

If the router is not connected to the internet, contact your network service provider.

Check the printer connection to the router.

Wi-Fi connection: The blue wireless light on the printer should be on and not blinking. If it is not, turn the printer and the router off and back on. Go to HP printer setup (Wi-Fi network) for more help.

Ethernet connection: If the light next to the Ethernet port is off, unplug the cable at both ends, and then plug it back in. Turn the printer and router off and back on if the light is still not on.

Make sure Web Services are on. An interruption of your printer connection to the Instant Ink service can cause connection errors. See HP Printers - Turn On Web Services for more information.

Click Overview or Printers and check the printer status again:

Ready to print : Turn the printer off and back on. If the error message goes away, you can stop troubleshooting.

Not ready to print : Click the refresh button and then the browser reload button. Repeat up to five times, until the status changes to Ready to print.

If your printer uses two ink cartridges, try these steps:

Remove the ink cartridges from the printer and set them aside.

Unplug the printer.

Wait 30 seconds.

Plug the printer back in.

Reinstall the ink cartridges.

Check the printer status on your account page again:

Ready to print : Turn the printer off and back on. If the error message goes away, you can stop troubleshooting.

Not ready to print : Click the refresh button and then the browser reload button. Repeat up to five times, until the status changes to Ready to print.

If the error message still appears, turn the printer off and back on.

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Hawks_Eye]

Hi @emmalev2 

Please try the steps above and keep me posted if you need any further assistance.

Regards,

Hawks_Eye