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‎04-18-2020 09:15 AM

HP Recommended
Product: HP OfficeJet 6950
Operating System: Microsoft Windows 8.1 (32-bit)

Hello, I wanted to ask you a question about my printer which is an "HP Officejet 6950 Multifunction Printer". One morning when I got up I saw that the printer was on and it was like "reset" let’s say... Trying to restart it, the printer asks me to insert the cartridges Setup but I don’t think I still have them in the house... In addition, the computer can no longer connect to the printer because it is offline... How can I do?

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3 REPLIES 3

‎04-20-2020 11:22 AM

HP Recommended

Hi @VaneGalby

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the steps to bypass the setup ink message which is specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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‎04-21-2020 07:11 AM

HP Recommended

Hello asmita thank you so much for the advice... I tried it and the above problem seems fixed but now the printer does not accept three cartridges... how can I do? Thanks 🙂

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‎04-21-2020 08:06 AM

HP Recommended

@VaneGalby

 

May I know which 3 cartridges? Any error? 

Asmita
I am an HP Employee

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