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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended

Help! I cancelled Instant Ink. Actually, a) I thought I'd cancelled last year because b) HP never sent me any ink. Now my HP Envy6055e won't print, even though it's loaded with cartridges I bought myself.  The help page and virtual assistant just send me in circles.

 

So not only have I paid HP piles of money for nonexistent ink, now I can't even use the printer won't print with the ink I had to buy myself. This is insanely frustrating.

7 REPLIES 7
HP Recommended

Hi @mnjen,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Here's what you need to know & do:

 

If you have an instant ink cartridge on your printer, remove it and discard that, you can only use regular cartridges on your printer once you cancel the program.

 

That said, if you have trouble using regular cartridges, I recommend you turn off the web service using the steps from this link: https://support.hp.com/in-en/document/c04808536

 

when done successfully, check if it works fine.

 

Keep us posted,

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
HP Recommended

Hi @mnjen,

 

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Elohi_NR
I am an HP Employee
HP Recommended

Hi @mnjen,

 

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us

Elohi_NR
I am an HP Employee
HP Recommended

Make sure you replace all the ink cartridges on the printer to regular ink cartridges. Even if a single instant ink cartridge is installed on the printer your printer might not work. Replace low, empty or faulty ink cartridges on your printer. Clean the cartridge contacts and check if it helps.

 

Regards,

Will

HP Recommended

Hi @Williamjoe,

 

Yes, you need to install only regular cartridges. Have you replaced all the regular hp cartridges with instant ink?

What is happening currently?

Elohi_NR
I am an HP Employee
HP Recommended

Hi @Williamjoe,

 

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Elohi_NR
I am an HP Employee
HP Recommended

Hi @Williamjoe

 

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.

Elohi_NR
I am an HP Employee
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