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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
DianIri23
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Printer takes paper but uts not printing

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Hp photosmart 5514

Hi..I need some help..I have an hp 5514 no error code..it takes paper n gives it to me ..but it's not printing. Any idea of what can be wrong..and if theres a way of me fixing it?

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Betty0610
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@DianIri23

 

Welcome to the HP Support Community.

 

Does this happen while copying too?

 

Follow these steps to clean the printhead.

NOTE: 

If the printhead is badly clogged, you might need to clean the printhead several times to restore normal print quality.

  1. Make sure that plain white U.S. letter or A4 size paper is loaded in the tray.

  2. From the control panel home screen, touch the Right Arrow (), and then touch the Setup icon ().

  3. Touch Tools, and then touch Clean Printhead. The printer cleans the printhead, and then prints a test page.

  4. Review the print quality on the test page.

    Figure : Example of print quality test page

    Image: Print quality test page.
NOTE: 

If the printhead is badly clogged, you might need to clean the printhead several times to restore normal print quality. If a second cleaning is required, wait 30 minutes before cleaning again.

   CAUTION: 

Never turn off the printer when ink cartridges are not installed. To avoid issues that require cleaning the printhead or that can damage the ink system, always replace ink cartridges as soon as possible, and always turn off the printer using the Power button.

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-photosmart-5510-e-all-in-one-printer-duplexer-series-b111/51...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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