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04-30-2022 10:26 AM
Printer tells me there is a problem with my HP account and I will be unable to print "very soon" unless the problem is resolved and I should go to my HP account. I cannot print unless I hit the OK button. This message and my need to hit the OK button happen every time I want to print. Very annoying.
I go to my HP account and do not see any issues or problems. There is a notice asking if I need Windows 11 help but I use a MacPro.
Note that I had enrolled in Instant Ink but cancelled it after a short while because the counter did not seem to be working and it told me I didn't need cartridges when I did. So I cancelled it and just buy my own when I need them. Since I cancelled it the printer keeps wanting to talk with my "account" and these strange messages appear.
05-05-2022 05:35 AM
Welcome to the HP Support Community.
Let's remove web services:
To remove Web Services using the printer control panel 1. From the top of the screen, touch or swipe down the tab to open the Dashboard, touch ( HP ePrint ), and then touch (Web Services Settings). 2. Touch Remove Web Services.
Once done, please enable web services back.
Let me know if this helps.
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Have a great day!
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