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Natalie-Marie Student
Student
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Message 1 of 2
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Printer thinks my cartridge is empty

HP envy 5540
Microsoft Windows 10 (64-bit)

I received ink from instant ink for my printer as my ink was getting low, installed the new ink I received but my printer doesn't see it, as it thinks my cartridges are empty, please help as I need my printer for work purposes

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HP Support Agent
HP Support Agent
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Message 2 of 2
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Printer thinks my cartridge is empty

Hi @Natalie-Marie

 

Welcome to the HP Support Community. 

 

Try these steps to reset the printer - 

 

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

 

If the issue still persists, try cleaning the ink cartridges. Refer to step# 3, 4 and 5 from this document

 

Also, have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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