• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎11-13-2022 07:30 AM - last edited on ‎11-14-2022 09:34 AM by Retired

HP Recommended

Bought. a new printer Envy Inspire 7900 and it wont connect to Instant ink.  I have twice been onto help desk for hours and they are unable to come up with a solution.  On HP smart the printer is registering but I can’t complete final set up.  I just keep getting an error message.  

1 REPLY 1

‎11-21-2022 07:04 AM

HP Recommended

Hi @GrannieV,

 

Welcome to the HP Support Community

 

I'd like to help!

 

I understand you are unable to finalize the instant ink subscription.

 

Try using a different browser to complete the enrolment, (Ex: Chrome, Firefox, Edge)

 

You may also refer to the document -- Enrolling in HP Instant Ink

 

Also, Make sure the date and time on the computer are set correctly.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping,


ANAND_ANDY
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.