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‎01-23-2023 09:26 AM - last edited on ‎01-23-2023 12:29 PM by Moderator

HP Recommended
Product: HP OfficeJet Pro 9018 All-in-One Printer

I'm signed up for HP ink, but printers says I need to sign up in order to use ink cartridges. When I say ignore, it freezes on realignment. when I turn on it freezes on shutting down.

1 REPLY 1

‎01-26-2023 09:21 AM

HP Recommended

@RexBaumback

 

Welcome to the HP support community.

 

I understand that your printer screen is freezing, I am glad to assist you.

You might have to perform a semi-full reset on the printer.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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