Create an account on the HP Community to personalize your profile and ask a question
05-11-2022 09:11 AM - last edited on 05-11-2022 09:16 AM by Ric_ob
My printer, Officejet pro 9010, seems to have lost wifi settings but I cannot get to reset it because I use HP instant ink cartridges and it says I can't use those cartridges.
I assume if I could link the wifi it would then be able to verify I have the right to use instant i
05-12-2022 09:05 AM
@SteveC27, Welcome to the HP Support Community! I’m here to help.
I understand you are not able to print as the printer is offline.
On the printer screen, go to Setup > Network Setup > Restore network settings
Go back to Network > Wireless > Wireless setup wizard and select your network.
Make sure the printer is connected to the internet to use Instant Ink cartridges.
Hope this helps! Let me know how it goes.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.
Have a great day!
I am an HP Employee
05-13-2022 02:33 AM
Thanks for the info but my problem is that as soon as I switch on it wants to align the cartridges which it says I'm not entitled to use. It won't let me get beyond that so I cannot get to the control panel hence I can't set the wifi up again.
05-15-2022 01:46 AM
Are you using Instant Ink cartridges in the printer?
Have you checked your HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.
If the suggested information can't be found, please send me a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.
Let me know.
I am an HP Employee