Printer won't print any color

[Sunshyne1]

I have an HP Officejet Pro 6978. I recently enrolled in HP instant ink and installed my new ink cartridges. Now my printer will not print any color it will only print black however the quality of the print is coming out great it just won't print any color. What am I doing wrong?

[Kumar0307]

@Sunshyne1, Welcome to the HP Support Community!

Are you using the HP Instant ink cartridges in the printer?

Have you tried making a standalone Color copy and check if it prints in color?

Update the printer firmware

Click here to know different methods of updating printer firmware.

Clean the printhead

1. From the printer control panel, open the Setup  menu.

2. Open the Printer Maintenance menu.

3. If necessary, open the Tools menu, and then touch Clean Printhead.

4. NOTE: If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

Also, perform step 9 and 10 from this document.

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage  

Keep me posted for further assistance.

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