08-12-2019 06:56 PM
08-15-2019 06:58 AM
@Sunshyne1, Welcome to the HP Support Community!
Are you using the HP Instant ink cartridges in the printer?
Have you tried making a standalone Color copy and check if it prints in color?
Update the printer firmware
Click here to know different methods of updating printer firmware.
Clean the printhead
From the printer control panel, open the Setup menu.
Open the Printer Maintenance menu.
If necessary, open the Tools menu, and then touch Clean Printhead.
NOTE: If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.
Also, perform step 9 and 10 from this document.
As the issue is related to Instant ink cartridges, I need more information to help you out.
Since the instant ink account details are confidential, please send me the required information via private message.
I am sending you a private message with the information required.
- In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Keep me posted for further assistance.
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