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Printer won’t print colour or black and white, only prints blank pages!!!

Oh Deskjet 2632
Microsoft Windows 10 (32-bit)

I’ve checked the cartridges and followed all troubleshooting and nothing works, I’ve now cancelled my instant ink subscription because there’s no use me using it if I can’t physically print anything

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HP Support Agent
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Printer won’t print colour or black and white, only prints blank pages!!!

Hi @hannerking

Welcome to the HP Support Community. I'd be happy to assist you.

 

Are you using regular or Instant ink cartridges in the printer?

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Check estimated ink levels in the printer and replace any low/empty ink cartridges.

 

Perform step 5 mentioned in this document.

Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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Printer won’t print colour or black and white, only prints blank pages!!!

I've run all the diagnostics, align and clean printheads several times varying times in between. All the colors print fine but black. It shows 25% grey, 50% grey but not 100% black. The box with the plus only shows blue dashes. I have replaced all the color cartridges except the black. Black text does not print.

 

Please send me a new black cartridge (I have an active Instant Ink account.

 

The Ink Shipment history shows the last black ink shipment was Feb 2019. When I check the estimated ink level it shows more that half full. But black text does not print.

 

Please send a new black cartridge ASAP.

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Printer won’t print colour or black and white, only prints blank pages!!!

Hi @LazyHoarse

Welcome to the HP Support Community. 

 

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

Keep me posted.

KUMAR0307
I am an HP Employee

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Message 5 of 7
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Printer won’t print colour or black and white, only prints blank pages!!!

I received a replacement black ink cartridge and installed it 2 days ago. Everything prints nicely. No problems with printing.

 

Thanks for the quick response.

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Printer won’t print colour or black and white, only prints blank pages!!!

@LazyHoarse

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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Message 7 of 7
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Printer won’t print colour or black and white, only prints blank pages!!!

when I print a document with only 1 page, 1 word, the printer pushes out about 10 blank pages then about 4 pages of giberage.  I have restarted both the computer and my laptop.  

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