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kwalker1
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Printer won't print - receiving error message

HP OfficeJet 3830

Trying to print and am getting the following error message: "only one set of Instant Ink Ready cartridges can be used in a printer. Remove and replace with other cartridges".   I don't use Instant Ink, I purchase my cartridges from a box store, but am using  HP 63XL for color and 63 for black.    I can't print -  HELP!!

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HP Support Agent
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Printer won't print - receiving error message

Hi @kwalker1

 

Welcome to the HP Support Community. 

 

Looks like the ink cartridges sold to you are Instant Ink setup cartridges. 

 

I'd suggest you reach out to the point of sales for a replacement.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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