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Printer won’t print

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HP Envy 4520

My HP envy 4520 will not print on paper. It will act like it’s printing with the sounds and stuff, however, once it’s done printing there will be no ink on the paper. It says that I have ink too.

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@Brokenprinter57, Welcome to the HP Support Community!


Is it printing blank pages?

Try making a standalone color copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.


Check the estimated ink levels


Clean the ink cartridges

  1. On the control panel, touch the Setupicon.

  2. Swipe up on the display, touch Tools, and then touch Clean Cartridges.

    A Print Quality Diagnostic page prints.

  3. Examine the Print Quality Diagnostic page.

    • If the print quality is unacceptable, touch Yes to continue the next level of cleaning. Repeat these steps for the third cleaning stage, if necessary.

      NOTE: If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.


Print a Print Quality Diagnostic Report, and then evaluate the results.

  1. On the control panel, swipe down to open the Dashboard, and then touch the Setupicon.

  2. Swipe up on the display, touch Reports, and then touch Print Quality Report.

  3. Check for defects.

Try printing.


Hope this helps! Keep me posted. 


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I am an HP Employee

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