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‎08-23-2022 02:38 PM - last edited on ‎08-23-2022 03:13 PM by Retired

HP Recommended
Product: HP ENVY 4527 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

My HP printer has stopped working with my HP instant ink cartridges.  It says that the cartridges are not recognised as being from instant ink - they are - and when I replaced them with brand new instant ink carts they are still not recognised.  I have followed all the suggestions re resetting/cleaning etc etc but nothing works and I can't find a person to speak to.  Really hope that I dont have to replace a printer just because it fails to recognise the correct ink cartridges.

2 people had the same question
1 REPLY 1

‎09-06-2022 02:51 PM

HP Recommended

Hi @SueB60,

 

Welcome to the HP Support Community

 

I understand you are facing an Instant Ink Cartridge issue with your HP ENVY 4527 Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist better:

  • Was there any recent update on the printer prior to the issue?
  • Was there any paper jam or carriage jam prior to the issue?

While you respond to that, Let's perform a power drain: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

  • Click here to download and install the latest printer firmware from your product
  • Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the steps mentioned in this document:  HP Inkjet printers - Ink cartridge errors

 

Hope this helps! Keep me posted.  

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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