Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post
HP Recommended

Printer won


My printer wont print.  Get the message "Cartridge Cannot be used until printer is enrolled in HP Instant Ink"  I used to be in this but for some reason am not any more.  I do not know how to get this set up again.

17,747 17,730 1,292 1,974
Message 2 of 2
Flag Post
HP Recommended

Printer won

Hey there! @wvtazman


Have you checked if the printer is online and connected to the internet?


Are you trying to use the old HP Instant ink cartridges on this new printer? Is so, then it might not work.


Please try connecting the printer to the network.


You will need to either enroll in Instant Ink or buy regular HP cartridges to resume printing.
If you see this message when you ARE enrolled, then there may be a problem with the cartridge or with the printer enrollment. 
Go to and click the link to Sign In, which is located at the top right of the page, or under the 3 horizontal lines if you are on a mobile device.  
If you are able to log in, then you do have an account. 
Click the Printer Details link under the printer name to check the serial number of the enrolled printer and make sure it matches the printer you are using. 

Refer this article to know more information about instant ink enrollment. Click Here


Hope this answers your query!


I hope you have a great day! 🙂


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation