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‎10-01-2019 09:29 AM

HP Recommended
Product: HP EVNY 4500
Operating System: Microsoft Windows 10 (32-bit)

So I’ve connected with my printer using a USB port but both my computer and printer are saying they aren’t connected. 

1 REPLY 1

‎10-03-2019 03:13 PM

HP Recommended

@KayG8

 

Welcome to HP support community.

  1. Connect the cable to a different USB port on the computer. The port should be USB 2.0 or greater. If you use a USB hub or docking station, connect the cable directly to the computer.

  2. Make sure the cable is fully secured to both ports.

  3. Turn on the computer, and then wait for the computer to complete the startup.

  4. Turn on the printer.

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer full feature driver.

Click here to download the driver.

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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