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Kelliguerra
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HP office jet pro
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I bought new cartridges and it still says visit hpinstantink.com for information 

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HP Support Agent
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@Kelliguerra,

 

Thank you for posting your query on HP Community,

 

What is the product number of your HP Printer? Use this link to find it:  https://support.hp.com/in-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Are these Instant ink cartridges or regular ink cartridges?

Have you enrolled your printer to the HP Instant ink program?

 

Could you please respond to this post with the details so that I can provide you with accurate steps which should help you resolve this issue.

Waiting for your response!

 

Thank you 🙂

Jeet_Singh
I am an HP Employee

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Kelliguerra
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It may be enrolled, I have no idea what my ex husband had done. How do I unenrolled? 

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HP Support Agent
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@Kelliguerra,

 

In this scenario, I would suggest you follow the steps suggested in this support document for - HP Instant Ink - Cancelling Your HP Instant Ink Service

 

Let me know the outcome!

 

Thank you 🙂

Jeet_Singh
I am an HP Employee

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