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‎09-12-2022 09:27 AM - last edited on ‎09-12-2022 09:32 AM by

HP Recommended
Product: HP ENVY 4520 All-in-One Printer
Operating System: Microsoft Windows 11

My wife didn't realize I had instant ink set up.  She ran out of the color cartridge (why we didn't get one ahead of time as usual I don't understand) and bought one on Amazon.  Now the Ink Delivery System Information shows that color is non-instant ink and black is instant ink.  Two questions-  How do I get a color instant ink cartridge?  How do I make sure this printer will properly receive ink cartridges per our paid plan? I also have a printer and it is set up fine and I am receiving cartridges as I need them.

1 person had the same question
2 REPLIES 2

‎09-13-2022 10:57 AM

HP Recommended

Hi @JamesAdams2022,

 

Welcome to the HP Support Community

  

I'd like to help!

 

In this scenario, I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

 

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

 

I hope this helps resolve this issue completely,

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

Elohi_NR
I am an HP Employee
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‎09-15-2022 02:39 AM

HP Recommended

Hi @JamesAdams2022

 

We did not hear from you. Are you still looking for assistance? Let us know.

Elohi_NR
I am an HP Employee
1 person found this reply helpful
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