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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended

Why does my printer keep showing instant ink problem

1 REPLY 1
HP Recommended

Hi @ITME326,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information.

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

 Meanwhile,  check the details below:

 

There are a couple of reasons why you could be receiving this issue. Either 

A) your payment method needs to be updated or 

B) your printer needs to be connected to the internet/web services. 

 

Are you aware of a credit card that you may have changed? 

That's the most common reason customers receive this message.

 

You can visit instantink.com and log in to your account page to update your payment method. Let me know what happens and I can continue to help you troubleshoot.

 

Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
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