Create an account on the HP Community to personalize your profile and ask a question
09-09-2022 12:19 PM - last edited on 09-09-2022 12:35 PM by MayS
Printers says the Magenta I intalled is a used cartridge and cant be used. It is brand new and came out of the instant ink box in the wrapper.
09-13-2022 08:23 AM
Welcome to the HP Support Community.
I'd like to help!
Please share the screenshot of the error you are getting and also the images of the Ink cartridges you received.
Thank you. Let me know.
Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee