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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎09-26-2019 01:35 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Getting this message: Cartridge cannot be used until printer is enrolled in HP instant ink.

 

I have cancelled this service and brought brand new ink.

 

Please help as I wish to print now

1 person had the same question
2 REPLIES 2

‎09-29-2019 01:54 AM

HP Recommended

Hi @JonJon19

 

Welcome to the HP Support Community. 

 

To better assist you - 

 

1) May I have the exact model name of the printer? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

2) Have you replaced all the Instant Ink cartridges with the regular ones? 

 

While you respond to that, refer to this document for more information - HP Instant Ink - Cancelling Your HP Instant Ink Service

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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‎09-29-2019 03:47 AM

HP Recommended

It's a 6960

 

I have actually brought a Cannon printer with ink now..

 

I had the money too so no longer frustrated as can print now. I still think HP is a rip off cos i brought new ink and now its just sitting there and was forced to buy another printer.

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