Printing ability is locked

[Fairborn]

I canceled the automatic ink and paper.  I had to buy my own ink once and my own paper three times and they had the audacity to charge me for extra sheets! So I canceled the subscription (had to do that twice) and now I can't print because they say the cartridges were under the subscription. To add injury to insult, there was no color cartridge included when I purchased the printer.  So I tried to re-enroll and the system remains locked. AI was no help. Anyone have a solution?  If not, it will be the Better Business Bureau next.

[Dragon-Fur]

@Fairborn 

Welcome to the HP Community --

True >> The subscription cartridges remain the property of HP.

Some people do miss this -- the information is in the contract and in the support documents.

True > Subscription cartridges only work with an active subscription to the service.

Information on how the service works is noted in the contract and in the support documents.

True -- these details might not matter to you now -- just be aware when / if you go after this matter later.

What else?

The cancel process is not instantaneous -- worse, it is likely slower than you like -- there are final billing cycles, for example.  No, I do not know how long the final process takes to complete.

The HP Virtual Agent cannot help with a tangled enrollment process and issues with an account.

What?  The HPVA is not AI, it is a program that is dependent on a database for its answers.

Who can help?

No Instant Ink Subscription and no wish to have a subscription:

The usual solution is to remove all the Instant Ink cartridges from the printer >>

Purchase and install a full set of new HP cartridges

 -- No Joy?

Comments, questions, objections, or need information not found online at the  Get HP Instant Ink Support Website ?

Your faster option:

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

OR

You may continue to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not faster – our HP Community is not  HP Instant Ink support  – Waiting generally works.

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People who own, use, and support HP devices.