Printing blank pages

[Andy164]

My printer is only printing blank pages, I have followed many different steps to try and resolve but nothing seems to work (clean cartridges, ink level etc). Status of the ink says its fine, I have the correct instant ink cartridges in, when I first set it up maybe a year ago or slightly longer it worked fine but I havent used it since... does this mean they have dried up? Is there a way to fix it? 

[TEJ1602]

@Andy164, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

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Keep me posted.

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[TEJ1602]

@Andy164

Thanks for replying!

Upon checking I do not see the printer on your HP Connected Account. 

I recommend contacting our HP Instant Ink website:

  https://instantink.hpconnected.com/

They should be able to assist you with the issue. 

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!