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‎01-22-2023 05:30 AM

HP Recommended

I signed up for their ink program. I then mailed in 2 cartridges in their bag. I never received anything from them so I went to office supply and bought them   I canceled the subscription.  At 6 months my printer stopped working. I have called customer service three times and give up after 45 min or so waiting on hold 

I have done a factory reset. Still no printing   Now what?  

2 REPLIES 2

‎01-23-2023 06:22 AM

HP Recommended

@Lms5

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

Sandytechy20
I am an HP Employee

1 person found this reply helpful
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‎01-26-2023 10:59 PM

HP Recommended

Thanks for trying. All I got back was a standardized watch out for scammers memo from  someone at HP. I am returning my printer to Costco. So much for HP. You seem like a nice guy, too bad the product isn’t.

 

 Actually I have heard HP was sued over this practice wish I was a part of it 

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