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‎11-10-2019 04:55 PM

HP Recommended
Product: Deskjet 2630
Operating System: Android 9.0 Pie

Hi, after a couple of months of not being used, my printer will not print black, and the colours that it does print are also wrong. I've done all the support suggestions, ie clean the print head etc, but to no avail. Ink levels are nearly full, and I haven't got any more to try, but I suspect that the cartridges have dried out. As the levels are nearly full, I'm not due any replacements soon, but I've got a load of printing to do. Can anyone help?

Thanks,

Ade1969

1 person had the same question
2 REPLIES 2

‎11-13-2019 02:39 PM

HP Recommended

@Ade1969, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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‎11-13-2019 02:40 PM

HP Recommended

@Ade1969

 

What is your Instant Ink account number or the email address that you use to log in to your account?

 

Also, verify your shipping address, printer serial number and contact phone number for further assistance.

 

As our conversation is private, and I will be viewing your account details, I'd like you to be aware of HP’s Privacy Policy: http://www8.hp.com/us/en/privacy/ww-privacy.html

 

Keep me posted. 

TEJ1602
I am an HP Employee

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