cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
jthorn
New member
1 0 0 0
Message 1 of 2
96
Flag Post

Printing issues with ink

HP Recommended
HP Envy Photo 6255

I just got this printer from someone and set it up through the app. The app does not indicate low ink levels but when I print something, there is hardly any ink on the paper..it is printing as if there is actually very little ink in the cartridges. I am happy to buy a new cartridge but I since there is no indication of low ink, I am not sure that's actually the issue. 

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
20,419 20,421 1,489 1,738
Message 2 of 2
Flag Post
HP Recommended

@jthorn, Welcome to the HP Support Community!

 

If the printer is not used for couple of weeks, the ink cartridges and the nozzle could have dried up.

 

On the printer control panel, touch the Ink icon  to display the current estimated ink levels. If the ink levels are more than 20% approx, then you need not replace the ink cartridges.

Try making a standalone copy in black and color to check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Also, perform steps 10 and 8 from this document if the ink levels are fine - Black or Color Ink Not Printing, Other Print Quality Issues.

Step 13 can also be performed if the issue persists.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation