12-11-2019 06:59 AM
@Carailha11, Welcome to the HP Support Community!
Have you tried printing different types of documents like PDF, Word or Webpages and check if the issue persists?
Try making a standalone copy and check if the issue persists. By this, we can conclude if this is a hardware or a driver issue.
For now, let us try these steps:
Check the estimated ink levels
On the printer control panel, touch the Ink icon to display the current estimated ink levels. Replace any low or empty ink cartridges.
Clean the ink cartridges
On the printer control panel, swipe the display to the left, then touch Setup.
Touch Tools, then touch Clean Cartridges.
If the print quality is unacceptable, click Yes when prompted to perform the next level of cleaning.
If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.
Print a Print Quality Diagnostic report
On the printer control panel, swipe the display to the left, and then touch Setup.
Swipe up on the display, and then touch Print Quality Report.
Check if the issue persists.
Let me know how this goes.
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