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09-19-2022 11:47 PM - last edited on 09-20-2022 06:19 AM by MarcusC
I have an HP Officejet 6962, connected wirelessly to an HP 23 all-in-one PC. I was on the Instant Ink program, but cancelled it--I just don't print enough. Now my printer screen reads "instant ink problem" and directs me thus:
Cannot print. Visit www.hpinstantink.com for information.
**It provides no information to SOLVE MY PROBLEM.
It only provides information on how to enrol in Instant Ink.
09-20-2022 11:13 AM
Did you replace the Instant Ink cartridges with retail cartridges? Instant Ink cartridges must be replaced with retail cartridges if the subscription is canceled. When you sign up for the Instant Ink program you are NOT purchasing ink, you are purchasing a subscription to a set number of pages per month. The ink is supplied, but remains the property of HP and must be returned if you cancel the program in accordance with the terms of service. See sections 5.d and 9.c of the terms of service here.
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09-21-2022 07:34 AM
Welcome to the HP Support Community.
I'd like to help!
Since you mentioned that, you have canceled the instant ink subscription, May I know when did you cancel it?
After cancelling, are you trying to use instant ink cartridges?
To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.
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