• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎10-09-2022 07:36 AM

HP Recommended
Product: HP OfficeJet Pro 9015e All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I canceled my Instant Ink subscription. I have purchased and installed non Instant Ink cartridges but the printer keeps telling me that I need Instant Ink cartridges. It will go to  Validating Please Wait and no further. 

1 person had the same question
1 REPLY 1

‎10-11-2022 07:03 AM

HP Recommended

Hi @1RAD,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

  • When did you cancel your subscription?

We may try to perform a Semi Full Reset to restore the printer back to its original settings. The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

  

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.