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‎02-24-2023 06:15 AM - last edited on ‎02-27-2023 07:51 AM by HP Administrator

HP Recommended
Product: HP OfficeJet Pro 6970 All-in-One Printer

Hello,

I have an active Instant Ink program for 50pages /month. Today , after I've correctly installed 2 original ink cartridges  arrived 05/2022 from HP Instank Ink,my HP OfficeJet Pro 6970 has well printed some pages ..so good as normal.

BUT on my HP account I received 2 Notification saying :

"The cartridges installed are NOT original ones (i.e. buyed online or in a shop) and that may causes problems for HP ink level monitoring".

Now I wonder : WHY this has happened (..never happened before) ? WHAT may I do for solving ?

Thank for any tip you can give me.

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-27-2023 04:25 AM

HP Recommended

Hi @GioBiaPR,

 

Welcome to the HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

We need some information related to instant ink to address this issue. This information cannot be shared on a public post.

 

I have sent you a private message to get this information. Please reply to this in a private message.

 

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Rainbow23 - HP Support.

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1 REPLY 1

‎02-27-2023 04:25 AM

HP Recommended

Hi @GioBiaPR,

 

Welcome to the HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

We need some information related to instant ink to address this issue. This information cannot be shared on a public post.

 

I have sent you a private message to get this information. Please reply to this in a private message.

 

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Rainbow23 - HP Support.
1 person found this reply helpful
Was this reply helpful? Yes No
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