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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎04-20-2020 01:52 PM

HP Recommended
Product: OfficeJet 5255
Operating System: macOS 10.12 Sierra

Hello all, 

I am having trouble claiming my InstantInk Code. When I try to, it just prints a piece of of paper with the logo in the top corner. When I attempt to use my email (e.g,., abc@hpe.com; I use abc), as the code as instructed, it says it is not valid. When I remove web services and then add web services again, the printer gives me the same email again (e.g., abc@hpe.com), which also does not work again. How do i fix this?

 

Thanks!

1 person had the same question
1 REPLY 1

‎04-23-2020 04:15 AM

HP Recommended

Hi @aragorn1989

 

Welcome to the HP Support Community. I'd be happy to help you with the "Claim Code". 

 

Appreciate you trying the steps to re-enable the Web-Services. Let's try a printer reset. 

 

I have sent you a private message with the semi-full reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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