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Message 1 of 2
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Problem with Instant Ink cartridges

HP Recommended
Example: Envy 6234
macOS 10.15 Catalina

Repeated error message "Cartridge Problem. Remove and replace indicated cartridge".

I've tried this until I'm blue in the face, but to no avail. There seems to be another fault too with the printer:

NO CARTRIDGE IS INDICATED. CARTRIDGE CARRIER IS IN RIGHT-HAND POSITION WHEN COMPARTMENT IS OPENED, I.E. NOT IN CORRECT POSITION FOR REPLACING THEM.

 

Any suggestions?

 

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Alphonse1er, Welcome to HP Support Community!

 

This looks like a carriage jam issue, I'd recommend you follow the steps from the document 'Carriage Jam' or 'E3' Error Displays to isolate and resolve the issue.

 

Also, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

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